Utility Resources
Since the start of the pandemic, over 1.3 million households (nearly one in five New Yorkers) have fallen behind on their utility bills. And with home heating costs expected to spike even more, it's important to know that there is help available right now if you are a low-income household and behind on your bills.
Organizations and Agencies Are Available to Help You!
Home Energy Assistance Program
Home Energy Assistance Program (HEAP): HEAP helps eligible New Yorkers heat and cool their homes. If you are eligible, you may receive one regular HEAP benefit per program year and could also be eligible for emergency HEAP benefits if you are in danger of running out of fuel or having your utility service shut off.
The fastest and easiest way to apply for HEAP 24/7 is at https://otda.ny.gov/programs/heap/
Need help applying for HEAP? Contact the Department of Social Services.
Dutchess County: (845) 486-3000
Greene County: (518) 719-3700
Orange County: (845) 291-2002
Putnam County: (845) 808-1500 ext.45227 or ext. 45254
Ulster County: (845) 334-5436
Westchester County: (914) 995-3333
Energy Affordability Program
Energy Affordability Program: New York State’s Energy Affordability Program (EAP) will provide a credit to save money on your utility bill for qualifying customers.
If you are a low-income household but not currently enrolled in a qualifying benefit program, contact the Department of Social Services as soon as possible to apply for one. Once you receive an award letter from a qualifying benefit, you can enroll in the EAP program.
HOW TO DETERMINE IF YOU QUALIFY
Step by step instructions